Shipping policy
Shipping Policy
At TOTEA, we are committed to processing and delivering your order as efficiently as possible. Please review the following information before placing your order.
1. Order Processing
All orders are processed within 1–3 business days after the order has been successfully placed.
Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, promotions, or unforeseen circumstances, processing may take slightly longer.
Once your order has been processed and shipped, you will receive any available shipping confirmation or tracking information by email.
2. Delivery Times
Delivery typically takes 6–12 business days after your order has been processed.
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, or other circumstances outside TOTEA's reasonable control.
For international orders, delivery times may also vary depending on the country of destination and local customs procedures.
3. Tracking Information
Where tracking is available, tracking information will be provided by email once your order has been shipped.
Please allow some time for tracking information to become active after your order has been dispatched.
TOTEA is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.
4. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because the address provided is incorrect, incomplete, or otherwise undeliverable, any additional shipping or return costs may be the responsibility of the customer, where permitted by applicable law.
If you realize that you have entered incorrect shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or been shipped.
5. Customs, Duties and Import Fees
For international orders, your order may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
TOTEA does not control customs procedures and cannot guarantee that an order will not be subject to additional charges or delays.
6. Delayed or Lost Orders
If your order is delayed, please first check the tracking information provided and allow additional time for delivery, particularly during periods of high shipping volume or customs processing.
If an order is confirmed as lost by the shipping carrier, TOTEA will work with the relevant carrier or fulfilment provider to determine the appropriate next steps.
Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
7. Delivery Issues
If your order arrives damaged, incorrect, or with missing items, please contact us as soon as possible after delivery and provide your order number and relevant details or photographs where appropriate.
We will review the issue and, where applicable, provide a suitable solution in accordance with our Returns & Refund Policy and applicable consumer protection laws.
8. Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
🤎 Thank you for shopping with TOTEA.